Services
A team of experts and intelligent tools, giving you proactive services and warranty support across the full lifecycle.
Basic services
Original maintenance service with remote technical support, hardware support and on-site support.
Maintenance service delivered through Certified Service Partners (CSPs).
SuperCare basic maintenance: repair and replacement of defective units.
Technical support, patch updates and early-warning rectification for the base software.
Efficient installation and fast deployment of base hardware, through planning, design and implementation.
Rapid installation and deployment of the operating system so the business goes live sooner.
Server BIOS, BMC and RAID customisation, plus product personalisation.
Keep the storage medium after a failure and handle it under your own data security policy.
Proactive services
AI-driven inspection of server health with expert review, flexible and fast.
Safe operation during critical events: security plans, contingency plans and on-site presence.
Senior experts embedded with your team for a defined period of operations and maintenance support.
Engineers dispatched to your site for specific maintenance needs.
Validation of critical infrastructure reliability: hardware verification and compatibility testing before deployment.
Training, certification and technical enablement to raise your team's capability.